Flexible learning: Bournemouth Ambassador

Flexible learning: Bournemouth Ambassador

Nothing encourages visitors to return to a resort more than providing world-class customer service alongside staff offering excellent product knowledge.

However, with a relatively high staff turnover and significant numbers with English as a second language, ensuring all employees possess the necessary skills is a recurrent problem.

To plug the gap, the NCTA created a free, online course allowing staff to undertake training flexibly at a time to suit them.

But did it work?

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