Many tourism industry staff have limited knowledge of the town they work in yet are often the first port of call from visitors asking advice. So ensuring all visitor-facing staff have sound knowledge of all the local towns and attractions, events and festivals is vital.
But hospitality industry staff are very strapped for time. To help, the NCTA staged a series of enjoyable but educational seminars.
Find out how it well it worked and how it could be useful for you..Access Full Article
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